Let’s get you unstuck.

Connection or setup

Sign in with a Google account authorized to manage the location. In Settings, select the affected location and review its connection. If Google access was removed, reconnect the same profile. Add a different location using “Add location”; your plan’s location limit still applies.

An alert did not arrive

Check the selected location’s monitoring status and your verified account email in Settings. Confirm that protection is armed. A paused, disconnected, or stale profile is not fully protected. Check spam and inbox rules, then contact support if an expected alert is missing.

Omitted flags suspicious patterns; it cannot guarantee detection or remove a Google review. For an active issue, review the incident and export the available evidence from your dashboard.

Billing, cancellation, or refunds

Use Settings → Manage billing for your hosted Polar customer portal. Canceling renewal is different from deleting your data. For a refund request, email us with the purchase email and receipt reference, never your card details. Eligibility follows the checkout terms, our Terms, and applicable law.

Privacy or account deletion

Export any evidence you need before requesting account deletion in Settings. That request applies to every connected location, not just the one selected. For access, correction, a connected-profile deletion request, or a question about retained records, email us from your account address. We verify ownership before releasing or deleting private data. See our Privacy Policy.

What to include

Include your account email, the affected location’s name, when the issue occurred (with time zone), and the error message or a redacted screenshot. Do not send passwords, API keys, full payment details, sensitive customer information, or public incident-access links.

Report suspected security issues privately to the same email with “Security” in the subject. Support is not an emergency service.